Bingo FAQ

What are bonus bucks?
Bonus bucks work in exactly the same way as real cash and are our gift to you. We give you playable bonus bucks on TOP of cash you have deposited. If you spend the real cash then you can continue to play and win with the bonus bucks.

When do I get my bonus bucks?
There are several ways to get bonus bucks: you are awarded 200% initial sign up bonus on your first deposit, further bonus’ are awarded for subsequent deposits and there is also a referral bonus.

Our chat master’s award bonus bucks throughout our chat games.

Please see our bonus page for more details.

How do I fund my account?
There are several methods available to fund your account depending on your personal preference. Funding is quick and easy and you can be playing in a matter of minutes.

How quickly will I see my funds credited to my account?
Crediting of your account will often depend on the method of deposit. Most of our payment methods will allow your funds to be credited virtually instantly.

Is there a minimum deposit?
At Starlight Bingo there is a minimum deposit of $10 or equivalent currency.

Do I have to give my credit card details when registering?
Players are not required to enter such private information upon registration and are only required to do so upon depositing where there is the most up to date encryption software in order to protect players at all times.

Is using my credit card safe?
It is very safe to use a credit card at Starlight Bingo. Transactions are secured and encrypted using a (secure socket layer). In addition our servers are protected by state of the art firewall protection which means that your personal information is kept secure giving you peace of mind.

When do I get paid my winnings?
Depending on the method chosen for withdrawal this can be very quick. Starlight Bingo processes withdrawals twice a week and we pride ourselves on being one of the quickest payers in the industry.

Do I have to deposit to play?
All players are given an optional $10 FREE trial upon signing up allowing a player to test the games for free. Players will then need to deposit in order to play after that.

I have a friend I want to invite to play at Starlight Bingo do I get anything for it?
All players who invite new players, who then subsequently deposit, will receive a $30 thank you from us. All your friend will need to do is place your username in the sign up stage where the system will trace this for you and credit your account.

Do I have to download anything?
Yes you will need to download Starlight Bingo Client.

I have a problem with my account, what can I do?
If you have a problem with your account then please email support@starlightbingo.com with the nature of your problem and it will be passed on to our technical team.

Can I play but even when I am not at my computer?
Yes! You can play online bingo without having to be at the computer- simply set the Auto buy feature on the buy cards screen.

I have forgotten my password how can I get it back?
Simply click the ‘Forgot my Password’ link next to the sign in area and you will receive a new password. Once in the lobby you can click on the view profile feature in order to reset your password to whatever you want.

What happens to my cards if I loose my internet connection?
With all our games we have an in built safety device that allows games to continue even if you suddenly lose your internet connection. If you get cut off in the middle of a bingo game- your cards will continue to play and all other side games will continue to play irrespective of whether you are connected or not. Your balance will be updated with any prize you may win accordingly.

Will there be anything new added to the site?
Yes! Brand new games will be added periodically; there will also be special promotions and features for the site which we are sure you will enjoy.

Email problems?
If you can’t seem to get confirmation emails or updates on our promotions or news then it might be necessary to check out your email settings.

Hotmail Users: Please add Starlight Bingo to your SAFELIST (under Contacts Tab) to make sure all e-mails from us will go through.
Make sure you specify a VALID e-mail. If you used a dummy or non-existing e-mail, you will never get your registration code.
Make sure your e-mail account is ACTIVE. Some e-mail providers routinely deactivate e-mail accounts if it has not been used for some time. E-mails to inactive accounts will bounce back to us.
Make sure your e-mail “Inbox’ is not FULL. If your e-mail account ‘Inbox’ is full, any messages sent to you will just bounce back to the sender.
Check your SPAM/JUNK folder (if any). Your e-mail program or provider may have incorrectly flagged our e-mail as junk.
Check your Profile page to see if your e-mail on file is correct. EDIT your e-mail as necessary, and you will be sent a new registration code.
There is an e-mail field at the bottom of the sign-in screen to re-send your registration code. Have you tried that? You will not receive your registration code nor can we respond to any of your inquiries if your e-mail was set to auto-refuse everything from unverified senders. This is more common with AOL/MSN/PeoplePC/EarthLink e-mails. Make sure StarlightBingo.com is included in your ALLOWED SENDERS LIST.
As a last resort, send an e-mail to support@starlightbingo.com and ask for your registration code to be